Use the Job Posting Below to Answer the Question

question 340

Multiple Choice

Use the job posting below to answer the question.
Call Center Representative-Customer Service; Online Lending
(posted 5/24)
Bring your customer service skills and exceptional phone etiquette to our dynamic call center!
Work Location: 223 Venture Way, on the northeast corner of Azalea Road and Venture Way
Job Responsibilities:
As a Call Center Representative, you receive inbound calls providing courteous assistance with customers' existing accounts with Super Quick Cash or assistance with potential customers applying for loans via our internet lending services. Our Call Center Representatives create a positive experience and resolve customer inquiries in a timely manner. Our representatives seek to find the best fitting products by identifying key needs and pitching them to customers. Maintaining a high commitment to confidentiality, and performing duties in a manner supporting Heartland Financial Services' vision and values is key to continued success.
Specific Requirements:
High school diploma or GED
1-year customer service, Call Center a plus
Data-entry experience
Successful decision making and negotiating abilities
Attention to detail and ability to multitask
Ability to work a flexible schedule
To apply, simply navigate to our company website's Current Jobs Page. Click on the call center representative job. You will be asked to upload your cover letter and resume.
Heartland Financial Services
223 Venture Way
Los Angeles, CA 90145
727-555-9855
Heartlandfinancial.com
Which of the following is a requirement of the job?

• A)Only candidates with a high school diploma should apply.
• B)Candidates should be able to work irregular hours.
• C)All candidates must have some call-center experience.
• D)Candidates must be willing to travel.

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Definitions:

Pure Monopoly

A market structure characterized by a single seller selling a unique product in the market, resulting in significant control over pricing and market supply.

Monopolistic Competition

A market structure where many companies sell products that are similar but not identical, allowing them some power to set prices.

Oligopoly

A distinct form of market where only a few companies have significant influence over industry prices and competition.

Herfindahl Index

A measure of market concentration used to determine the competitive landscape by summing the squares of the market shares of all firms in the industry.