Use the Job Posting Below to Answer the Question

question 129

Multiple Choice

Use the job posting below to answer the question.
Call Center Representative-Customer Service; Online Lending
(posted 5/24)
Bring your customer service skills and exceptional phone etiquette to our dynamic call center!
Work Location: 223 Venture Way, on the northeast corner of Azalea Road and Venture Way
Job Responsibilities:
As a Call Center Representative, you receive inbound calls providing courteous assistance with customers' existing accounts with Super Quick Cash or assistance with potential customers applying for loans via our internet lending services. Our Call Center Representatives create a positive experience and resolve customer inquiries in a timely manner. Our representatives seek to find the best fitting products by identifying key needs and pitching them to customers. Maintaining a high commitment to confidentiality, and performing duties in a manner supporting Heartland Financial Services' vision and values is key to continued success.
Specific Requirements:
High school diploma or GED
1-year customer service, Call Center a plus
Data-entry experience
Successful decision making and negotiating abilities
Attention to detail and ability to multitask
Ability to work a flexible schedule
To apply, simply navigate to our company website's Current Jobs Page. Click on the call center representative job. You will be asked to upload your cover letter and resume.
Heartland Financial Services
223 Venture Way
Los Angeles, CA 90145
727-555-9855
Heartlandfinancial.com
Which of the following is given as one of the job's responsibilities?

• A)Giving engaging presentations
• B)Responding to customer's questions
• C)Placing calls with key customers
• D)Reporting to the company president

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Definitions:

Total Quality Management

Total Quality Management (TQM) is an organization-wide approach focused on continuous improvement and meeting customer satisfaction through systematic problem-solving and team-based collaborative efforts.

Operations

Activities involved in the day-to-day functions of a business that are necessary for it to run efficiently and effectively.

EOQ

Economic Order Quantity, the ideal order quantity a company should purchase to minimize its inventory costs, including holding and ordering costs.

Fixed Ordering Costs

The consistent costs associated with placing an order for goods or services, regardless of the order size.