Use the Job Posting Below to Answer the Question

question 75

Multiple Choice

Use the job posting below to answer the question.
Call Center Representative-Customer Service; Online Lending
(posted 5/24)
Bring your customer service skills and exceptional phone etiquette to our dynamic call center!
Work Location: 223 Venture Way, on the northeast corner of Azalea Road and Venture Way
Job Responsibilities:
As a Call Center Representative, you receive inbound calls providing courteous assistance with customers' existing accounts with Super Quick Cash or assistance with potential customers applying for loans via our internet lending services. Our Call Center Representatives create a positive experience and resolve customer inquiries in a timely manner. Our representatives seek to find the best fitting products by identifying key needs and pitching them to customers. Maintaining a high commitment to confidentiality, and performing duties in a manner supporting Heartland Financial Services' vision and values is key to continued success.
Specific Requirements:
High school diploma or GED
1-year customer service, Call Center a plus
Data-entry experience
Successful decision making and negotiating abilities
Attention to detail and ability to multitask
Ability to work a flexible schedule
To apply, simply navigate to our company website's Current Jobs Page. Click on the call center representative job. You will be asked to upload your cover letter and resume.
Heartland Financial Services
223 Venture Way
Los Angeles, CA 90145
727-555-9855
Heartlandfinancial.com
Which of the following is a requirement of the job?

• A)Candidates should be able to work irregular hours.
• B)Only candidates with a high school diploma should apply.
• C)Candidates must be willing to travel.
• D)All candidates must have some call-center experience.

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Definitions:

Compressive Strength

The capacity of a material or structure to withstand loads tending to reduce size, measured by the maximum stress it can withstand without fracture.

Normal Distribution

A bell-shaped curve that shows data distribution where most measurements are centered around the mean, denoting a predictable pattern of variability.

Probability

A measure of the likelihood that an event will occur, expressed as a number between 0 and 1, where 0 indicates impossibility and 1 indicates certainty.

Sampling Distribution

This is the probability distribution of a given statistic based on a random sample.