From: Tom Smith ([e-mail])

question 60

Multiple Choice

From: Tom Smith ([e-mail])
To: June Parker ([e-mail])
Subject: Response to Inquiry
Date: May 30
Dear Ms. Parker,
Thank you for contacting us here at the Oceanside Inn. We would be happy to provide you with accommodations for you and your family during your stay here next month. However, all of our suites are booked during the lodging dates that you requested in your email. I can offer you a possible solution. We can book your family in two rooms at the end of the hallway.
The two rooms would be right next to each other, and you would have some privacy away from the other guests. Each room has its own bathroom with shower and two queen-sized beds. In addition, there is an interior door linking the two rooms to each other. We hope that these rooms will suit your needs. If so, we will be happy to book you into the rooms for five days starting on June 3rd. The rooms run for $85 per night, and we offer a 10% Drivers' Club discount, if you happen to be a member. The price includes a buffet breakfast. Would you like to proceed with this reservation? If I can be of further assistance, please let me know.
Sincerely,
Tom Smith
Desk Manager, Oceanside Inn
What is true about the Oceanside Inn, according to the email?

• A)It is fully booked during the month of June
• B)Mr. Smith is the owner
• C)It does not have any suites
• D)It serves morning meals

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Definitions:

Cross-functional Team

A group composed of members from different departments or areas of expertise working together towards a common goal.

Self-managed

Pertains to individuals or teams that operate autonomously, making decisions without direct supervision.

Team Reflexivity

A process where a team reflects on and discusses their objectives, strategies, and processes to optimize performance.

Collective Efficacy

A group's shared belief in its conjoint capabilities to organize and execute the courses of action required to produce given levels of attainments.