Francis Closely Monitors Customer Reviews on Google for His Landscaping

question 907

Multiple Choice

Francis closely monitors customer reviews on Google for his landscaping business.Most customers post high praise for his work; however, today he discovered an extremely negative review posted by someone claiming the name "Superman." Clearly, this is a fake name, and Francis has no way of following up with the person to determine what he can do to resolve the problem or even to know if it's a real customer.This is an example of __________.

• A) software piracy
• B) spamming
• C) plagiarism
• D) catfishing

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Definitions:

Accumulating Non-Vesting

Benefits or rights that an employee accumulates over time but does not have the irrevocable right to keep until certain conditions are met.

Sick Leave

Paid or unpaid time off work granted by employers to employees as a benefit for illness or medical appointments.

Provision

An amount set aside for anticipated future liabilities or losses in the financial statements of a company.

Termination Payments

Payments made to employees when they leave a company, which can include severance pay, unused vacation pay, and other compensations.