One Tool That Can Be Used in Building Anticipatory Customer

question 26

Multiple Choice

One tool that can be used in building anticipatory customer service programs is:

• A)customer scenarios.
• B)problem resolution strategies.
• C)customer service guidelines.

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Definitions:

Standardized Growth Charts

Tools used by healthcare providers to track a child's physical growth over time against a population standard, assessing their development and general health.

Third Percentile

A statistical measurement indicating that an individual’s score is above only 3% of the population in a given data set.

Hearing

The ability to perceive sound by detecting vibrations through an organ such as the ear.

Separate Reception Area

A designated waiting space in a healthcare facility, separate from treatment areas, intended to provide patients and visitors with a place to wait before receiving services.