Among the Benefits That Exceptional Customer Service Confers on Enterprises

question 14

Multiple Choice

Among the benefits that exceptional customer service confers on enterprises that can deliver it are:

• A)elimination of the need for measuring customer satisfaction.
• B)sustainable competitive advantage.
• C)decreased cost of customer acquisition.

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Definitions:

Right To Join

The entitlement of individuals to become a part of an organization, group, or union, typically without restrictions.

Legal Obligation

A duty enforced by law that requires an individual or organization to follow or avoid specific actions.

Picketing

The act of protesting, typically by labor or trade union members, outside a place of employment or business to express grievances or demands.

Collective Bargaining

The negotiation process between employers and a group of employees aimed at reaching agreements on wages, working conditions, benefits, and other aspects of workers' compensation and rights.