There Are Many Technologies That Can Help Deliver Customer Service

question 2

Essay

There are many technologies that can help deliver customer service.Choose three of the technologies discussed in the chapter.Explain the nature of the technology and its potential advantages and disadvantages in customer service applications.

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Definitions:

Multiple Personalities

An outdated term for dissociative identity disorder, a condition characterized by the presence of two or more distinct personality states.

Dissociation of Self

A psychological experience in which there is a feeling of detachment from one's thoughts, feelings, or sense of identity.

Ordinary Consciousness

The typical state of awareness where individuals perceive, think, and feel in a normal waking state.

Conversion Disorder

A mental disorder characterized by the presence of neurological symptoms, such as blindness or paralysis, that cannot be explained by medical evaluation.