Themes That Recur Frequently in the Discussion of Customer Service

question 36

Multiple Choice

Themes that recur frequently in the discussion of customer service include:

• A)the high cost of exceptional customer care.
• B)the need to invest time and resources in providing good customer care.
• C)the recognition that quality management concepts are ineffective in the area of customer service.

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Definitions:

S Corporations

A special designation for businesses that allows them to pass income, losses, deductions, and credits directly to shareholders to avoid double taxation.