Which of the Following Is Not a True Statement About

question 31

Multiple Choice

Which of the following is not a true statement about providing customer service in social media?

• A)Customer service in social media only works for high technology firms.
• B)Social platforms must be monitored consistency to identify customer problems.
• C)Providing customer service in social media requires a considerable amount of employee time.

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Definitions:

Compounded Annually

A method of calculating interest where the interest is added to the principal sum each year, thus each subsequent interest calculation is made on an increased principal.

Present Value

The current value of a future amount of money or stream of cash flows given a specified rate of return.

Future Value

The amount of money an investment is expected to be worth in the future, considering interest or capital gains.

Interest Rate

The amount charged by a lender to a borrower for the use of assets, expressed as a percentage of the principal.