Among the Benefits That Exceptional Customer Service Confers on Enterprises

question 14

Multiple Choice

Among the benefits that exceptional customer service confers on enterprises that can deliver it are:

• A)elimination of the need for measuring customer satisfaction.
• B)sustainable competitive advantage.
• C)decreased cost of customer acquisition.

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Definitions:

Policies

Guidelines or rules established by organizations or governments to direct actions and decisions.

Employees' Needs

The physiological, security, social, esteem, and self-actualization requirements of employees that, when met, can lead to higher motivation and job satisfaction.

HRM Decisions

HRM Decisions involve strategic and operational decisions made by the Human Resources Management team concerning employee recruitment, development, retention, and other personnel-related policies.

Transaction Processing

The handling of information and actions necessary to complete the purchase or sale of securities in the financial market.