The CRM Process

question 13

Multiple Choice

The CRM process:

• A)is driven by customer information.
• B)makes segmentation obsolete.
• C)is useful only for outbound marketing programs.

---

Definitions:

Respiratory System

The organs and structures involved in gas exchange, including the lungs and airways.

Edema

Swelling caused by excess fluid trapped in the body's tissues, often affecting the extremities such as legs and arms but can occur anywhere in the body.

Hypertension

A medical condition characterized by consistently high blood pressure.

Numbness of Extremities

A lack of sensation or feeling in the limbs, such as the hands or feet, often indicative of nerve damage or circulation issues.