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Determine the open intervals on which the graph of is concave downward or concave upward.
Service Failures
Instances where a service does not meet the expectations of its customers, leading to customer dissatisfaction.
Dissatisfied Customers
Individuals who feel their expectations have not been met by a product or service, often leading to complaints or returns.
Responsiveness
The ability of a company, system, or individual to quickly and effectively respond to customer requests, market changes, or other demands.
Service Quality
The assessment of how well a delivered service matches the expectations of the customer, often a critical component in customer satisfaction.
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