Some Key Benefits of Adopting Quality Improvement Methods and Principles

question 18

Multiple Choice

Some key benefits of adopting quality improvement methods and principles are:

• A)empowering staff and providing an outlet for critical theory
• B)viewing every problem as an opportunity to improve, and improving staff satisfaction
• C)decreasing necessary expenses from lost business, and helping customers think you care about them
• D)involving staff in how work is planned and done, and increasing the customer's perception that you care about them by designing processes that meet the provider's needs

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Definitions:

Retailers

Businesses that sell goods and services directly to consumers, acting as the final link in the supply chain from producers to end-users.

Supply Chain Intermediaries

Supply chain intermediaries are entities or individuals involved in the process of moving a product or service from the producer to the consumer.

Channel Member

An entity that participates in the distribution channel, like manufacturers, wholesalers, and retailers, helping goods reach their final consumers.

Retailer's Responsibility

The accountability held by retail businesses to ensure the quality, safety, and ethical sourcing of their products, along with providing good customer service.