The following data is given for the Bahia Company: 
Overhead is applied on standard labor hours.
The variable factory overhead controllable variance is
Definitions:
Knowledge Gap
The difference in understanding, information, or knowledge between individuals, groups, or data sets.
Zone of Tolerance
The range of service levels between the desired and adequate performance levels of customers, within which customers are willing to accept variations in service quality.
Service Delivery
The act of providing a service to customers or clients, encompassing the processes and interactions to meet their needs.
Communication Gap
A discrepancy or barrier in understanding between what is said and what is understood, often leading to misinterpretation or conflict.
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