The Ritz Carlton Has Service Values Which Guide Employees in Providing

question 35

Multiple Choice

The Ritz Carlton has Service Values which guide employees in providing its Gold Standard service.One of the service values states "I own and immediately resolve guest problems." The Ritz Carlton management uses _____ to provide customer service.

• A) training
• B) deregulation
• C) empowerment
• D) commissioning
• E) mediating

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Definitions:

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The quality of being inclined to accept and act on the suggestions of others.