Which Unique Characteristic of Services Is the Variability of the Inputs

question 20

Multiple Choice

Which unique characteristic of services is the variability of the inputs and outputs of services,which causes services to tend to be less standardized and less uniform than goods?

• A) intangibility
• B) inseparability
• C) heterogeneity
• D) perishability
• E) flexibility

---

Definitions:

Cultural Influences

The effects that the customs, beliefs, practices, and social behavior of people within a specific culture have on their members' actions and perceptions.

Biological Influences

Factors related to genetics, brain chemistry, and physical health that affect an individual’s behavior and mental processes.