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Identify and Discuss the Factors That Can Cause Poll Results

question 53

Essay

Identify and discuss the factors that can cause poll results to be wrong.


Definitions:

Customer Service

Assistance and advice provided by a company to those people who buy or use its products or services.

Frontline Employees

Workers who directly interact with customers, representing the face of the company and playing a critical role in customer service.

Pay Incentive

A financial or material reward provided to employees as a means to increase productivity, motivation, or achieve specific business outcomes.

Positive Reinforcement

A method of encouraging desired behavior by offering rewards or positive outcomes.

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