Refer to Appendix Table 24 in Your Textbook

question 13

Multiple Choice

Refer to Appendix Table 24 in your textbook. In a loose running fit with a 10mm basic diameter, the minimum hole size would be ____.

• A) 10.090
• B) 9.920
• C) 9.830
• D) 10.000

---

Definitions:

Service Infrastructure

The foundational physical and organizational structures needed for the operation of a society or enterprise's services system.

Zone of Tolerance

The range within which customers are willing to accept variations in service delivery or product quality.

Quality Gap

Quality Gap is the difference between customer expectations for service quality and their perceptions of the actual service received.

Instrumental Support

Practical or material assistance provided to someone in need, such as financial help or resources.