Consider the Following Test Scores Obtained by a Class }">$\text { cellpadding="0" cellspacing }=" 0 " \text { width }=" 52 \% " \text { border="0"> }$

question 159

Multiple Choice

Consider the following test scores obtained by a class: }">$\text { cellpadding="0" cellspacing }=" 0 " \text { width }=" 52 \% " \text { border="0"> }$

$$\begin{array} { l l } \begin{array} { l } \text { Test Score }\end{array} & \text { Frequency } \\90 & 2 \\80 & 5 \\70 & 10 \\60 & 3 \\50 & 2 \\40 & 1 \\30 & 3 \\0 & 5\end{array}$$ Find the range and mean, rounded to the nearest unit.

• A) range: \(90\) mean: \(55\)
• B) range: \(90\) mean: \(10\)
• C) range: \(60\) mean: \(10\)
• D) range: \(60\) mean: \(50\)
• E) range: \(55\) mean: \(90\)

Assess the importance of employee empowerment in improving service quality.

Understand the significance of reliability and assurance in service settings.

Comprehend the concepts of instrumental and emotional support to enhance service delivery.

Realize the impact of service recovery measures on customer satisfaction.

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Definitions:

Senate

The Senate is the upper house of a bicameral legislature in many countries, often responsible for passing laws, confirming appointments, and other governmental duties.

Bleeding Kansas

A series of violent political confrontations in the United States between 1854 and 1859 involving anti-slavery Free-Staters and pro-slavery "Border Ruffian" elements in Kansas Territory.

United States Senator

A member of the upper chamber of the U.S. Congress, elected to represent their state for a term of six years.

Democratic Party

One of the two major contemporary political parties in the United States, historically associated with progressive and liberal policies.