Where Answer Phone Equipment Is Used for Reporting and Recording

question 525

Multiple Choice

Where answer phone equipment is used for reporting and recording of off-premises transactions, it should be:

• A) On an special number known only to the chief dealer.
• B) On a number located in the office of the internal auditor.
• C) Secured so that reported transactions cannot be erased without senior management approval.
• D) Secured by recordings that are stored for a suitable period.

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Definitions:

Eye-Movement Desensitization Reprocessing

A psychotherapy treatment designed to alleviate the distress associated with traumatic memories, emphasizing rhythmic eye movements.

Post-Traumatic Stress Disorder

A mental health condition triggered by experiencing or witnessing a terrifying event, leading to symptoms such as flashbacks, nightmares, and severe anxiety.

Rational Emotive Behavior Therapy

A type of psychotherapy that helps individuals identify irrational beliefs and negative thought patterns that may lead to emotional or behavioral issues.

Modeling

A learning process where individuals learn by observing and imitating the behaviors of others.