The Model Code Recommends That, in the Case or Complaints

question 165

Multiple Choice

The Model Code recommends that, in the case or complaints about transactions, management should:

• A) Ensure complaints are investigated by the senior management or a firm not involved in the disputed transaction.
• B) Ensure complaints are rairly and independently investigated, in the first instance, by the ACIs Committee for Professionalism.
• C) Ensure complaints are investigated by representatives of a broking firm not directly involved in the disputed transaction and selected by both parties to the dispute.
• D) Ensure complaints are fairly and independently investigated, whenever practicable, by staff not directly involved in the disputed transaction.

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Definitions:

Biological Disorder

A biological disorder is a condition that disrupts normal functions of the body, often caused by genetic, environmental, or combination of factors.

Family Members

Individuals related by blood, marriage, or adoption within a particular household.

Medical Perspective

An approach to understanding and treating illnesses and disorders focusing on biological factors and using medical interventions.

Dysfunctional Symptoms

Abnormalities or impairments in normal functioning, often indicating the presence of a psychological disorder or disease.