Regulators of Health Plans Have Set Standards in a Number

question 17

Multiple Choice

Regulators of health plans have set standards in a number of areas of plan operations. Requirements with which health plans must comply typically include

• A) providing enrollees and prospective enrollees with detailed information about various aspects of health plan policies and operations
• B) maintaining internal grievance and appeals processes to resolve enrollee complaints against the organization
• C) maintaining quality assurance programs that reflect the plan's activities in monitoring quality
• D) all of the above

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