As Part of Its Quality Management Program, the Lyric Health

question 108

Multiple Choice

As part of its quality management program, the Lyric Health Plan regularly compares its practices and services with those of its most successful competitor. When Lyric concludes that its competitor's practices or services are better than its own, Lyric imports these policies and procedures for themselves. What is this called?

• A) Benchmarking.
• B) Standard of care.
• C) An adverse event.
• D) Case-mix adjustment.

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Definitions:

Gilligan

Refers to Carol Gilligan, a psychologist known for her work in moral development and ethics, emphasizing the differences in how individuals understand moral problems.

Moral Orientations

The underlying attitudes, beliefs, or perspectives that guide an individual's decisions and judgments about what is right and wrong.

Abstract Rights

Refers to theoretical rights that are not tied to any concrete physical or legal reality but are considered fundamental ethical principles.

Kohlberg's Theory

A psychological framework proposed by Lawrence Kohlberg that suggests moral development occurs in six stages, from obedience and punishment orientation to universal ethical principles.