In the Following Sections, We Will Describe Some of the Measures

question 189

Multiple Choice

In the following sections, we will describe some of the measures health plans use to evaluate the quality of the services and healthcare they offer their members. Which of the following is the best description of what a 'Process measure' evaluates?

• A) The nature, quantity, and quality of the resources that a health plan has available for member service and patient care.
• B) The methods and procedures a health plan and its providers use to furnish service and care.
• C) The extent to which services succeed in improving or maintaining satisfaction and patient health.
• D) None of the above

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Definitions:

Algebra

A branch of mathematics that deals with symbols and the rules for manipulating these symbols, representing quantities and expressing mathematical relationships.

Marginal Utility

The added satisfaction a consumer gains from consuming an additional unit of a good or service.

Maximizing Utility

The economic principle that individuals seek to obtain the highest level of satisfaction or benefit from their actions and choices.

Ounce of Gold

A unit of measure for weighing gold, where one ounce is equivalent to approximately 28.35 grams.