Who Was the First PC Manufacturer to Use the Web

question 7

Multiple Choice

Who was the first PC manufacturer to use the Web to take customer orders?

• A) Dell
• B) Sony
• C) Toshiba
• D) Compaq

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Definitions:

CRM Efforts

Initiatives and practices relating to Customer Relationship Management, aimed at managing a company’s interaction with current and potential customers.

Lifetime Value

The total net profit a company anticipates earning from a customer throughout the entirety of their relationship.

Cognitive Dissonance

A psychological state experienced when an individual holds conflicting thoughts, beliefs, or attitudes, especially regarding their behavior and attitudes.

100,000 Mile Club

A recognition or club for vehicles that have reached or exceeded 100,000 miles, highlighting durability and long-term usage.