A Company Currently Has a Significantly Long Lead Time in Determining

question 45

Multiple Choice

A company currently has a significantly long lead time in determining the disposition of returned products. Which of the following non-procedural areas should the company look into as it performs a root cause analysis?

• A) Financial department to see if the sales personnel are reluctant to charge the returns to sales
• B) Quality department to see if the process for determining disposition is inefficient
• C) Customer service department to see if they are taking a long time to address customer concerns
• D) Material handling department to see if it is taking excessive time to handle defective product