Which of the Following Measures Would a Company Use in Attempting

question 3

Multiple Choice

Which of the following measures would a company use in attempting to improve its customer service dimension of dependability?

• A) Order cycle time
• B) Inquiry response time
• C) On-time delivery
• D) Order agility

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Definitions:

Government Programs

Initiatives and services provided by the government, funded by government revenue, to meet public needs.

Import Quota

A government-imposed limit on the quantity or value of a particular product that can be imported into a country over a specified time period.

Foreign Firms

Businesses that operate in a country other than where their original headquarters are located.

Revenue Decrease

A decline in the amount of money received from sales or services over a certain period.