The Probability of Customer Dissatisfaction Is Highest When Which of the Following

question 338

Multiple Choice

The probability of customer dissatisfaction is highest when which of the following conditions exists?

• A) Customer expectations are clearly defined.
• B) Supplier execution is too low.
• C) There is a gap between expected performance and perceived performance.
• D) There is a gap between what was indicated and what was accomplished.

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Definitions:

Conflict Theorists

Scholars and theorists who view social life as a competition and focus on the distribution of resources, power, and inequality within society.

Post-Structuralists

Thinkers who critique and move beyond the ideas of structuralism, emphasizing the complexity and fluidity of structures that shape human interactions and understandings.

Fundamentalism

A strict adherence to specific theological doctrines typically in a reaction against what are perceived as modernist theories and practices.

Tylor's Theory

A concept in anthropology proposed by Edward Burnett Tylor suggesting that cultures evolve from primitive to complex forms.