An Operations Manager Wants to Measure Variability in the Delivery

question 307

Multiple Choice

An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?

• A) Pareto chart
• B) Histogram
• C) Scatterplot
• D) Check sheet

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Definitions:

Plasmids

Circular, double-stranded DNA molecules found in bacteria and some yeasts, separate from chromosomal DNA, used in genetic engineering.

Prophage DNA

The DNA of a temperate bacteriophage that is integrated into the bacterial host's genome and replicates along with it without causing lysis.

Botulism Disease

A potentially fatal illness caused by botulinum toxin, produced by the bacterium Clostridium botulinum, affecting the nervous system.

Lytic Bacteria

Lytic bacteria are those that enter a host cell, reproduce by utilizing the cell's resources, and eventually cause the host cell to burst (lyse), releasing new bacterial cells.