A Well-Grounded Program in Which a Company Focuses on Customer

question 291

Multiple Choice

A well-grounded program in which a company focuses on customer success involves:

• A) a thorough understanding of individual customers' requirements.
• B) a commitment to focus on short-term business relationships.
• C) a focus on relationships having high profitability and low potential for growth.
• D) making similar commitments to customers in order to maintain lasting relationships.

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Definitions:

Reflex Response

is an automatic, involuntary reaction to a stimulus that does not involve a conscious decision to act.

Classical Conditioning

An educational method where two signals are consistently linked together, leading to a reaction initially triggered by the second signal, being ultimately triggered by just the first one.

Operant Conditioning

A learning process through which behavior is shaped by reinforcement or punishment.

Latent Learning

A type of learning that occurs without any obvious reinforcement of the behavior or associations that are learned.