Which of the Following Four Perspectives Are Used in the Balanced

question 377

Multiple Choice

Which of the following four perspectives are used in the balanced scorecard?

• A) Customer, internal process, workforce learning and growth, financial
• B) Customer, operations, internal process, financial
• C) Customer, operations, internal process, workforce learning and growth
• D) Customer, marketing, operations, financial

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Definitions:

Initiation Rite

A ceremonial event or ritual marking the entrance or acceptance of an individual into a group or society.

Personal Transformation

A profound change in an individual's personality, beliefs, or outlook on life, usually resulting in positive growth or development.

Total Institution

A place where people are isolated from the wider society and lead an enclosed, formally administered life.

Ancillary Socialization

The process of learning and adapting to supplementary or secondary social norms and behaviors outside of primary socialization environments.