Which of the Following Components of Customer Relationship Management (CRM)

question 387

Multiple Choice

Which of the following components of customer relationship management (CRM) system enables a company to more effectively manage its existing accounts, prospect for new customers, and track the impact of pricing, promotions and forecasts?

• A) Market segmentation
• B) Customer segmentation
• C) Customer service automation
• D) Sales force automation

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Definitions:

Total Person Development

A holistic approach to personal growth that encompasses all aspects of an individual's being, including emotional, intellectual, physical, and social development.

Family Influence

The impact that family members have on an individual's attitudes, behaviors, beliefs, and choices throughout their life.

Organizational Culture

The shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.

Shared Beliefs

are convictions or views held in common by a group or community.