Which of the Following Must Be Included in a Branch

question 155

Multiple Choice

Which of the following must be included in a branch closing notice to a bank's regulatory agency?

• A) Comments from customers who oppose the closing
• B) Detailed statement of the reasons for the closing
• C) Copy of the notice to be sent to affected customers
• D) Copy of board minutes reflecting the decision to close

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Definitions:

Receptive

Being open and willing to accept new ideas or suggestions.

Credibility

The quality or power of inspiring belief or trust in others, often based on expertise, reliability, and honesty.

Mixed Signals

Type of message in which the sender might recommend one thing to others yet behave in another way.

Defensive Communication

Tendency to receive messages in such a way that one’s self-esteem is protected.