DRM Bikes Received an Order for a Customized Bike

question 158

Multiple Choice

DRM Bikes received an order for a customized bike. Bret, the employee in charge of ordering parts for the custom bikes, ordered two fewer clamping bolts and realized the mistake only after his co-worker Julio complained of a shortage in clamping bolts. Julio suggested that it was best to inform the customer about the situation and place a new order for a set of bolts. Martino, Bret's co-worker, suggested using an old pair of bolts because the average customer wouldn't recognize the difference. However, Bret knows that the customer is an experienced biker who will notice the difference, and hence suggested that they use the old pair on a bike for a customer who would not. Considering the evidence presented, what is the ethical step for the sales manager to take?

• A) Act on Bret's advice.
• B) Act on Julio's advice.
• C) Act on Martino's advice.
• D) Use an old set of bolts now and replace them when the customer comes back for the first bike service.
• E) Tell the customer that they faced a mechanical problem and hence delivery would be delayed.

---

Definitions:

Complete Medium

A culture medium that contains all the nutrients needed for the growth and proliferation of a wide range of microorganisms.

Mutant Strains

Variants of organisms, typically microorganisms, that have undergone mutations distinguishing them from the parent strain.

Anticodon

A sequence of three nucleotides forming a unit of genetic code in a transfer RNA molecule, corresponding to a complementary codon in messenger RNA.

Molecule

The smallest unit of a chemical compound that can exist, consisting of two or more atoms bonded together.