The Service Quality Dimension of Assurance Refers To

question 175

Multiple Choice

The service quality dimension of assurance refers to:

• A) the ability to perform the service dependably and accurately.
• B) the willingness to help customers and provide prompt service.
• C) the caring, individualized attention provided to customers.
• D) the knowledge of and courtesy by employees and their ability to convey trust and confidence.
• E) the appearance of physical facilities, equipment, personnel, and communication materials.

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Definitions:

Violent Dream

A dream involving aggressive or harmful actions, which may reflect the dreamer's psychological state.

Play Therapy

A therapeutic approach primarily used with children to help them express their emotions, experiences, and thoughts through the natural medium of play.

Musical

Pertaining to music or possessing qualities characteristic of music, including rhythm, melody, and harmony.

Scary Movie

A film genre designed to provoke fear, anxiety, or terror in its audience.