Virginia Is the Record Processing Coordinator, Which Is a Lead

question 84

Multiple Choice

Virginia is the Record Processing Coordinator, which is a lead position. She has an excellent w record and is able to assist in most work areas of the department. She knows that she could e get another job within the hospital for the asking. Recently she has been arriving late and has uncooperative in dealing with others. As her immediate supervisor, what is the BEST first step dealing with this situation?

• A) Institute progressive discipline.
• B) Ignore the situation and hope she will improve because she is a good employee.
• C) Counsel her by encouraging self-analysis and problem-solving processes.
• D) Suggest that she transfer to another department.

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Definitions:

Capilano Bridge Experiment

An experiment that studied the misattribution of physiological arousal, where participants attributed their increased heart rate caused by a suspension bridge to an attraction to an interviewer.

Attractive

Pertains to possessing features, qualities, or characteristics that appeal to the aesthetic senses, especially sight, or which evoke interest or desire in others.

Interesting

Something that captures attention or arouses curiosity due to its appealing or stimulating qualities.

Schacter & Singer Theory

The Schacter & Singer Theory, also known as the two-factor theory of emotion, posits that emotion is based on physiological arousal and cognitive labeling of that arousal.