Tina, the Coding Supervisor at Upstate Hospital, Has Heard Rumors

question 315

Multiple Choice

Tina, the Coding Supervisor at Upstate Hospital, has heard rumors that the Health Information Management Department at her facility is starting a coding training program. Rumor also has it that the Department Director, Rose, is trying to recruit the coding supervisor from a neighboring hospital to head up the training position. Tina makes the following statement to the assistant director: "I'm obviously not good enough for the training position. Perhaps I should resign." As the Assistant Director, how should you respond?

• A) Ignore Tina's statement.
• B) Refer Tina to the Employee Assistance Program.
• C) Assist Tina in developing her career goals.
• D) Guarantee Tina that she will be considered for the position.

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Definitions:

Diminishing Returns

A principle in economics that states after a certain point, the addition of a factor of production results in smaller increases in output.

Incremental Changes

Small, step-by-step modifications made to improve a process, product, or service over time.

Idea Generation

The creative process of generating, developing, and communicating new concepts or solutions.

Development Time

The duration it takes from the initial idea conception of a product or service until its launch in the market.