What Quality Indicator Would Prove Useful in Tracking Customer Satisfaction

question 445

Multiple Choice

What quality indicator would prove useful in tracking customer satisfaction in the correspondence/release of information function?

• A) the number of medical record personnel required to perform the function
• B) the amount of overtime necessary to stay current
• C) the number of charts pulled for correspondence requests
• D) the turnaround time from the date a request is received to the date the information is provided to the requester

---

Definitions:

Profit

The financial gain obtained when the amount of revenue gained from a business activity exceeds the expenses, costs, and taxes needed to sustain the activity.

Selling Price

The selling price is the amount a buyer pays to acquire a product or service from a seller.

Marked Down

A reduction in the price of an item or product to encourage sale.

Marked Down

A reduction in the original selling price of goods, often to clear old stock or boost sales.