Which Quality Management Theorist Focused on Zero Defects as the Goal

question 377

Multiple Choice

Which quality management theorist focused on zero defects as the goal of performan improvement efforts?

• A) Kaizen
• B) Crosby
• C) Peters
• D) Deming

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Definitions:

Original Observations

The initial data collected or measured directly in an experiment or study before any manipulation, transformation, or analysis.

House Ownership

The legal right of an individual or group to possess, use, and control a dwelling or residence.

Gender

A societal construct related to the roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.

Cross-Classification Table

A table used to organize data according to two variables simultaneously, allowing for the examination of the relationship between them.