As Director of the HIM Department, It Is Your Responsibility

question 1313

Multiple Choice

As Director of the HIM department, it is your responsibility to reduce the turnaround time for your organization's accounts receivable balance. The following performance improvement tool was used to add weights in order to prioritize ideas. What is it called?

• A) fishbone diagram
• B) precision matrix
• C) flowchart
• D) force field analysis

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Definitions:

Direction of Effort

The orientation or focus of an individual's or group's work and energies towards achieving a particular goal or task.

Motivation

The internal drive or external stimuli that prompt and direct behavior towards achieving personal or organizational goals.

Partial Reinforcement

Means rewarding a behavior only part of the time rather than all the time (it can be applied to punishment as well, but the reward case is simpler).

Punishment

Punishment involves applying a negative consequence or removing a positive reinforcement in response to undesired behaviour, with the aim of reducing or eliminating that behaviour.