The Health Information Reception Desk Is Experiencing a Huge Influx

question 1370

Multiple Choice

The health information reception desk is experiencing a huge influx of phone calls on Monday, Tuesday, and Wednesday mornings. This is creating a problem in getting requested patient information out within an acceptable time frame. The reception staff work group has agreed to start recording the reason for the phone calls for the next 4 weeks. They want to focus on solving the response-time problem by reducing the turnaround time for the largest category of phone calls. Which QI tool best supports this goal?

• A) control chart
• B) Pareto chart
• C) run chart
• D) scatter diagram

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Definitions:

Car Resale Value

The estimated amount of money a car is expected to sell for after it has been used by the first owner.

Regression Model

A statistical approach for modeling the relationship between a dependent variable and one or more independent variables.

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Variable Selection

The process of selecting a subset of relevant variables for use in model construction, to simplify the model and make it more interpretable.