The First Step in a Successful Customer Satisfaction Program Is

question 13

Multiple Choice

The first step in a successful customer satisfaction program is to:

• A) Hire and train qualified staff and reward them based on performance.
• B) Get to know the customers' most pressing needs.
• C) Develop a strategic alliance/partnership with key customers.
• D) Get management commitment to a focus on customers.

---

Definitions:

Informal Small Talk

Casual and light conversation about non-work-related topics that helps build relationships among colleagues.

Performance

A measurement of how effectively individuals, groups, or organizations meet their goals or objectives.

Politics

The activities, actions, and policies used to gain and maintain power in governmental or organizational settings.

Young and Older Workers

Refers to the workforce demographic segments, each bringing unique strengths, experiences, and challenges to the workplace.