As Part of the Continued Evolution of Their TQM Philosophy

question 27

Multiple Choice

As part of the continued evolution of their TQM philosophy, a company recently devised a sophisticated gain-sharing program that allows all employees to obtain financial rewards from improved organizational performance. Which of the following is true?

• A) The company will see increased enthusiasm for their TQM efforts.
• B) Management should ensure that the TQM effort also taps intrinsic motivation.
• C) The gain-sharing program probably gives a greater proportion of the rewards to employees at higher levels of the organization.
• D) Quality to the customer may drop as improvement efforts become more focused on financial results.

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Definitions:

Humanistic Psychologist

A type of psychologist who focuses on individual potential and stresses the importance of growth and self-actualization.

MMPI

The Minnesota Multiphasic Personality Inventory, a standardized psychometric test of adult personality and psychopathology.

Psychological Disorders

Mental disorders characterized by patterns of thought, feeling, and behavior that are distressing, disruptive, and not considered culturally normative.

Validity

The extent to which a test, assessment, or measurement accurately reflects or assesses the specific concept it is intended to measure.