Which of the Following Quality Tools Is Most Likely to Identify

question 107

Multiple Choice

Which of the following quality tools is most likely to identify a specific quality system effectiveness problem to be addressed?

• A) Process map
• B) Balanced scorecard
• C) Quality management system audit
• D) Employee performance appraisal

---

Definitions:

Retrieval

The process of recalling information stored in the memory when needed.

Long-Term Memory

Long-Term Memory represents the stage of the memory process where information is stored indefinitely and can be retrieved long after it was originally learned.

Primary Language

The first language a person learns fluently, typically from early childhood, and uses readily as a primary means of communication.

Storage

The mental “holding on” to information between the time it is encoded and the time it is retrieved.