All Except One of the Following Could Be a Process

question 116

Multiple Choice

All except one of the following could be a process goal for a for-profit service organization. Which one?

• A) Ensure that the design of a service to customers follows industry safety standards.
• B) Ensure that the service delivered produces a profit.
• C) Dedication to continual process improvement.
• D) Discipline any employee who fails to meet the service standards of the organization.

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Definitions:

Peak Efficiency

The maximum operational efficiency that a process, system, or organization can achieve under ideal conditions.

Dot.Com Businesses

Companies that operate primarily on the internet, typically involved in e-commerce or providing online services, and were especially prominent during the late 1990s internet boom.

Venture Capitalists

Investors who provide capital to startups and early-stage companies with high growth potential in exchange for equity, or an ownership stake.

Stock Market

A public market for buying and selling company shares and derivatives at an agreed price; it is a key indicator of a country’s economic health.