An Important Benefit of Using an Internal Change Agent Versus

question 91

Multiple Choice

An important benefit of using an internal change agent versus an external change agent is to:

• A) Guarantee reduction of the cycle time for quality improvement because the internal change agent already knows what needs to be done and how to do it.
• B) Set more goals for improvement because the internal change agent has a greater interest in the outcome.
• C) Gain greater support for change from a respected leader who understands the company's key business factors and the need for change.
• D) Better protect the needs of all stakeholders by providing feedback to top management that is nonthreatening and more objective.

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Definitions:

Cognitive Flexibility

The mental ability to switch between thinking about two different concepts, or to think about multiple concepts simultaneously.

Bilingual Children

Children who have the ability to understand and use two languages, which can influence cognitive development and cultural identity.

Passive Sentences

Sentences where the subject receives the action of the verb, emphasizing the action rather than who is performing it.

Middle Adulthood

The stage of adulthood between early adulthood and late adulthood, beginning at 40 to 45 and ending at 60 to 65.