A Product Failure in the Customer's Hands Is Bad for the Company

question 103

Multiple Choice

A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?

• A) The product guarantee takes care of the product.
• B) A warranty is in place on the product.
• C) It is a minor inconvenience.
• D) They don't think it will do any good.

---

Definitions:

Templates

Pre-designed formats or frameworks used to streamline the creation of documents, presentations, or systems within various projects.

Download

The process of receiving data from a remote system, such as a server or another computer, typically over the internet.

Subtotals

Intermediate totals calculated by adding up subsets of numbers, usually for analytical or organizational purposes.

Spell-checking

The process of identifying and correcting spelling errors in text using manual techniques or software tools.