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A Product Failure in the Customer's Hands Is Bad for the Company

question 103

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A product failure in the customer's hands is bad for the company. Why do only 4% of the customers normally file a complaint?


Definitions:

Easy Tasks

Activities or jobs that can be completed with minimal effort or difficulty.

Internal Push

An internal motivation or drive that compels an individual to take action or pursue goals.

External Pull

Influences or factors outside an individual that draw or entice them towards certain decisions, actions, or behaviors.

Incentive

Something that motivates or encourages someone to do something or increases the likelihood of a behavior.

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