What Is the Key Ranking Difference Between the Deming Philosophy

question 72

Multiple Choice

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

• A) Deming prescribes "all or nothing" propositions but MBNQA ranks categories with different weights.
• B) The MBNQA ranks "business results" and "customer focus", but Deming does not consider these items.
• C) The MBNQA has seven categories compared to Deming's 14 points.
• D) There is no recognized rating system for the MBNQA.

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Definitions:

Consumer Involvement

The degree of interest and personal relevance that a consumer perceives in a product or service.

Product Knowledge

An understanding of a product's features, benefits, and uses, which is crucial for effective sales and marketing.

Extended Problem Solving

A consumer behavior process used in situations involving high risk and extensive evaluation before making a purchase decision.

Physical Surroundings

The tangible environment in which an individual or operation exists, including all physical spaces and objects within those spaces.